FAQ

Users please download and read the manual carefully. Nearly all problems can be avoided.

1. What are the minimum requirements?
   QOFcountdown is compatible with INPS Vision 3. You must also have Microsoft Excel 2000 or higher - Microsoft Excel 2002 (Excel XP) or Excel 2003 recommended.
2. What is the latest version?
   The latest version is: QOFcountdown4 v4.1.3 for DLM 250 and higher.
3. How do I order and pay for the spreadsheet?
   Click the Ordering button on the left and follow the instructions to pay by cheque, BACS, NoChex or PayPal.
4. How long does it take for the spreadsheet to arrive?
   Login and download instructions will be sent to your email address within 24 hours of your cheque or BACS payment being received or of you making a payment via NoChex or PayPal. Please send an email if you think there is a problem.
5. What about Wales?
   QOFcountdown has been compatible with Vision in all four countries including Wales since 2006/07.
6. What about Vision Enterprise / Remote Server?
   QOFcountdown is compatible with all versions of Vision Enterprise / Vision Remote Server, including INPS hosting, London BT/CCA/Alt-GP, WES, and others.
7. What about EMIS?
   There is currently no supported EMIS version of QOFcountdown. The beta test version compatible with EMIS LV and PCS is no longer available whilst we concentrate on development of the Vision product.
8. Zip files
   QOFcountdown is presented as a zip file. In case you do not know how to handle a zip file, here are some instructions.
   1. Download the file by clicking on the link on the download page.
   2. Be sure to save the file to your hard disk or to your server, rather than trying to open it when downloading.
   3. After downloading has completed, you may open the file to extract the spreadsheet file contained within the archive.
   1. Windows XP can handle zip files automatically, it refers to them as compressed archives.
   1. You can right-click and select 'Extract All'
   2. If right-click is disabled for you (some Terminal Server and VES environments), simply double click on the file to open it, then copy the QOFcountdown xls file to another location
   2. For earlier versions of Windows you may need to download a program such as winzip.
   4. The archive contains just one file, the QOFcountdown xls file. Once you have extracted that file, save it and use it as normal.